FAQ

Frequently Asked Questions

Are 7Kits products made for children?

Yes. 7Kits creates illustrated clothing designed for children. Always review the product description and size guide because sizing differs between products.

How do I choose the right size?

Measure a T-shirt that already fits the child well and compare its width and length with the size chart on the product page.

When between two sizes, consider choosing the larger size for additional growing room.

Are products made in advance?

No. Most 7Kits products are produced after an order is placed.

How long does production take?

Production normally takes approximately 2–7 business days, although busy periods, availability, and quality checks can affect the timeframe.

How long does delivery take?

Delivery time depends on the destination, selected shipping method, and production location. Estimates are displayed during checkout and explained in our Shipping Policy.

Will all items arrive together?

Products may occasionally be fulfilled from different facilities and arrive in separate packages.

Can I change or cancel my order?

What happens if my item is damaged?

Contact us within 30 days of delivery with your order number and clear photographs. Approved claims may qualify for a replacement or refund.

Can I exchange an item for another size?

Contact our support team. Available options depend on the customer’s location, condition of the item, and applicable consumer law.

How should I wash the T-shirt?

Turn the garment inside out, machine wash cold with similar colors, and use a gentle cycle. Tumble dry on low or air dry. Do not iron directly over the printed design.