Returns & Refunds

We want every 7Kits order to arrive correctly and in good condition. Please review the following policy before placing an order.

Damaged, Defective, or Incorrect Products

Arrives damaged.
Has a manufacturing defect.
Has a significant printing error.
Is different from the product or size ordered.
Is missing from the package.

Email SUPPORT@7KITS.COM and include:

Your order number.
A description of the problem.
Clear photographs of the entire product.
A close-up photograph showing the defect.
A photograph of the size label when the wrong item or size was received.

When the claim is approved, we will provide an appropriate remedy, which may include a replacement or refund. Customers will not be charged additional shipping for an approved defective or incorrect product claim.

Do not return a damaged or defective product before receiving instructions from our support team.

Change-of-Mind Returns

Return eligibility depends on the customer’s location and applicable consumer law.

Where change-of-mind returns are accepted, the following conditions apply:

The return request must be submitted within the applicable return period.
The item must be unworn, unwashed, and unused.
The product must be returned in its original condition.
The customer must provide proof of purchase.
The customer is responsible for return shipping unless applicable law requires otherwise.

Contact SUPPORT@7KITS.COM before returning anything. Returns sent without authorization may not be accepted.

European Union and EEA Customers

Eligible customers in the European Union or European Economic Area may have the right to withdraw from an online purchase within 14 days after receiving the goods, without providing a reason.

To exercise this right, submit a clear withdrawal request through our email SUPPORT@7KITS.COM before the 14-day period expires.

The customer is responsible for the direct cost of returning the goods unless the item is defective, incorrect, or applicable law requires us to pay.

Returned goods must not be used beyond what is reasonably necessary to inspect them. We may reduce the refund when a returned product has lost value because it was used or handled beyond normal inspection.

Refunds will be processed within the legally required period. We may wait until the returned goods are received, or until the customer provides evidence that they were shipped.

Original standard delivery costs will be refunded when required by law. Additional costs for premium or express delivery are not refundable beyond the cost of the standard delivery option.

Certain genuinely personalized or custom-made products may be excluded from the withdrawal right when applicable law permits.

Wrong Size or Color Ordered

Please review the product size guide carefully before ordering.

When a customer orders the wrong size or color, contact us at SUPPORT@7KITS.COM . We will explain the options available based on the customer’s location and applicable consumer rights.